of the campsite Détente et Clapotis
In order to be able to benefit from the services provided by Détente et Clapotis, we ask that you read the terms and conditions below, carefully. These conditions govern the sale of holidays and are valid at the time the order is placed. Booking a stay implies full acceptance of these terms and conditions and of the campsite rules.
BOOKING CONDITIONS
The reservation only becomes effective with the agreement of the campsite, after receipt of the deposit and either upon receipt of the booking contract duly completed and signed, or after acceptance of the general conditions of sale when booking online.
Reservations only bind Détente et Clapotis if Détente et Clapotis accepts them, which it is free to do as well as to refuse, depending on availability and generally on all circumstances likely to affect the booking. Détente et Clapotis offers family holidays in the traditional sense, the accommodation being specially designed for this purpose. Détente et Clapotis reserves the right to refuse any reservation that is contrary to this principle, or which attempts to pervert it. Booking of camping pitches or rented accommodation is made strictly on a personal basis. You can under no circumstances sublet or transfer your reservation without the prior consent of the campsite. Unaccompanied minors will be allowed in the campsite with written permission from their parents.
Booking and service fees:
Détente et Clapotis offers booking fees. A 30 € service fee per stay is requested for the rentals.
GROUP RESERVATION
All reservations of more than 2 accommodations made by the same person or by different individuals who know each other and travel together for the same reason and on the same dates are considered group reservations.
The booking of one or more pitches, for more than 10 people, made by the same person or by different individuals who know each other and travel together for the same reason and on the same dates is considered a group reservation.
The accommodation offered on the website is addressed exclusively to individual customers.exclusivement à la clientèle individuelle.
For group reservations you must contact the campsite by phone, email or via the tab “Contact Us.” The campsite reserves the right to review the reservation request before accepting or refusing it.
PRICES AND TOURIST TAX
Prices shown are valid for the current season. They correspond to a night and are in euros, VAT included, and tourist tax excluded.
The amount of the tourist tax is 0.35 € per person per night and is payable by the customer.
All our fares include (except the motorhome package): one place for one vehicle on the pitch, access to showers with hot water and access to the beach.
PAYMENT CONDITIONS
For bookings made before the arrival date, an advance payment of 30% of the total amount of the reservation must be paid to the campsite at the moment of booking. The remainder must be paid at least 30 days before the date of arrival.
For some promotional offers, the deposit to be paid to the campsite at the time of booking is 100% of the total amount of the reservation.
An invoice will be given to the Client after the payment is complete, at the reception of the campsite, or will be sent by mail or e-mail on request.
CANCELLATIONS AND CHANGES
- Right of withdrawal
Article L. 221-28-12°) of the Consumer Code states that: “The right of withdrawal cannot be exercised for contracts: For the supply of accommodations, other than residential housing, services for the transportation of goods, car rentals, restaurants or leisurely activities which must be provided on a specific date or during a specific period.”
Thus, the consumer has not a legal right to withdraw.
- Changes to the reservation
Changes related to the number of people and the options selected may be made, free of charge, up to the day before the planned date of arrival, subject to availability.
Any changes of dates or range of accommodation is possible up to the day of arrival, subject to availability.
If the cost of the new stay is higher than the initial stay, the Customer must pay the difference. Otherwise, the price difference will not be refunded.
- Days/time not used
In the absence of a message from the Customer indicating a postponement of the date of arrival at the Campsite, the accommodation may become available for sale again the day after the planned date of arrival, and the Customer will consequently lose the benefit of the reservation.
Any stay that is interrupted or shortened (late arrival, early departure) due to the Customer will not give rise to a refund.
- Cancellation on the part of Détente et Clapotis
If cancelled by the Campsite, except in cases of force majeure, the amounts paid by the Customer will be refunded.
- Cancellation on the part of the Customer
Classic rate: For any stay cancelled more than 30 days before the date of arrival, the deposit and any cancellation insurance will be retained by the campsite. This amount, deducted from the €20 cancellation fee, may be reused as a credit note for a future stay during the year. For any stay cancelled less than 30 days before arrival or in the event of a no-show at the campsite, the total amount of the rental and any insurance fee is due and retained.
Rate « Flex »: For any stay cancelled up to 12 days before the date of arrival, whatever the reason, 100% of the sums paid will be refunded, minus cancellation charges of €20.
For any stay cancelled 11 days or less before the arrival date, whatever the reason, 70% of the sums paid may be reused in the form of a credit note for a future service during the year, minus a cancellation fee of €20. The remaining 30% will be retained by the Campsite.
In the event of a no-show at the campsite, the total amount of the rental and any insurance premium is due and retained.
Any request for cancellation must be made in writing (by email to contact@detente-et-clapotis.fr or by regular mail to Camping Détente et Clapotis, 1678 route des Chevaliers de l’an mil – 38620 Montferrat, France) to be taken into account and give rise to a possible refund or credit note.
To obtain compensation in a different way to that offered by the campsite, we recommend the Customer to subscribe their own holiday cancellation or interruption insurance. This will enable them to obtain partial or total reimbursement of their stay, in accordance with the conditions set out in the insurance contract.
LITIGATION
In case of dispute, competence is assigned to the courts as defined by Articles 46 of the Code of Civil Procedure and L141-5 of the Consumer’s Code.
Any complaints regarding non-compliance of facilities with regard to contractual obligations must be notified in writing (recorded delivery) to the site manager in the 30 days following the end of the stay.
MEDIATION OF CONSUMER DISPUTES
Under the provisions of the Consumer Code regarding “the consumer dispute mediation process”, the customer is entitled to use for free the mediation service offered by camping Détente et Clapotis. The mediator “consumer law” thus proposed is SAS MEDIATION SOLUTION.
This mediation device may be joined by :
– electronically :
website : https://www.sasmediationsolution-conso.fr
– email : contact@sasmediationsolution-conso.fr
– by post : SAS Médiation Solution – 222 chemin de la bergerie 01800 Saint Jean de Niost
DÉTENTE ET CLAPOTIS’ RESPONSIBILITY
The client agrees that Détente et Clapotis can not be considered responsible for a third party’s communication of false information on the campsite’s brochures or website, regarding their own sites, presentation photos, descriptions, activities, recreation, services and dates of operation.
All photos and text used in the brochure or on the website are not contractual. They are only indicative. It could be that certain activities and facilities offered and indicated in the brochure are removed, especially for climatic or force majeure reasons as defined by French courts.
DATABASE AND PRIVACY
The information provided by the Customer when booking a stay at the Campsite is considered confidential and will not be disclosed to any third parties. It will only be used internally, to handle Customer’s request and to personalise the communication and offers according to their interests. According to the Database and Privacy law of the 6th January 1978, Clients have the right to access, change and oppose their personal data. To do so, the Client just need to send us a letter or email with their request, name, surname and address.
Opposition to telemarketing :
In accordance with the provisions of the Consumer Code (Article L. 223-2 of the Consumer Code), when a professional is required to collect telephone data from a consumer, they inform them of their right to register on the Bloctel opposition list for telemarketing Bloctel, which anyone can register for here: https://conso.bloctel.fr
